Introduction
You are warmly welcome on behalf of GRANTED Services
Ltd.
We have the pleasure to offer you our scope of
services in Hungary.
As You may know Granted Ltd. is a relocation agency
offering full services to the foreigners and their
families living in Hungary. Our activity is carried
out through the relevant HR departments and we pay
special attention how to assist the HR departments
by taking over as much activity as it is allowed
by their organisation.
Our service begins from the moment when the possibility
arises that a foreigner is to come to work to Hungary
until he or she finally leaves our country.
Our team works together more than 5 years under
the name of Granted Ltd. but we have colleagues
with 8 - 12 years experience and connections in
this field.
We are service oriented and intend to do those
services that meet the highest expectation of our
clients. So far we had no clients who decided to
use another service company after working with us.
Our business is developing dinamically but we prefer
not to risk our quality for the rapid increase of
our turnover.
In the following we prepared a brief summary of
our services and in case you intend to go into the
details you can find the detailed descriptions in
the next chapter.
Then you will find our reference list at the end.
We thank you again your kind attention and we hope
you will be satisfied with our offer and we will
have chance to talk about the details.
I. BRIEF SUMMARY OF OUR SERVICES
I. Destination service
This package involves the coordination of the whole
relocation process including the supervision of
the move until our client and his family have found
their home and smoothly manage their life in Budapest.
II. Obtaining and extending permits
and documents
This service covers the obtaining and extending
all the necessary documents that is obligatory by
the Hungarian law and includes obtaining visas and
all documents relating to custom clearance.
III. Home search
We offer full service beginning from the time we
receive the first specification of the demand until
our client moved in and feel comfortable in the
new home.
IV. Property management
We solve any kind of problems that can arise in
connection with the rented property.
V. 24 hours telephone hot line
We offer a 24 hours per day telephone hot line service
to assist our clients in any emergency case. If
it is necessary we immediately visit the spot as
well.
VI. Miscellaneous services
In the frame of this package we offer our services
in any field that was not mentioned above. Our clients
can contact us with any kind of request.
II. DETAILED DESCRIPTION OF OUR SERVICES
I. Destination service
We offer the following services in
this package:
-One day orientation trip during pre-visit
(This is to help to the foreigner to decide if he
accepts the assignment to Hungary. During this day
he receives impression about the expected quality
of his life in Budapest. He sees some apartments
available for his limit, visits schools and medical
service companies and can go for shopping in the
big shopping centers and have the atmosphere of
Budapest.)
-Supervising the move of personal belongings and
the custom clearance of them (in close cooperation
with the relevant moving company selected by our
client)
-Hotel reservation
-Airport greeting with present and hotel transfer
service
-Handing over the special information package (Relocation
Services By Granted Ltd for our Client Company,
Map for city orientation, Expatriate's Guide for
Budapest & Hungary, The Budapest Sun)
-City orientation to get acquainted with the life
of Budapest
-Visiting schools and registration assistance
-Introduction of the medical service companies and
visiting them
-Visiting the shopping facilities
-Introduction of the leisure facilities in Budapest
-Introduction of the cultural life of Budapest
-Opening bank account
-Offering baby sitters and cleaning ladies
-Introducing Hungarian language teachers
-Giving information on the available social organisations
-Cross-cultural training
This is the most special service that should be
flexibily adjusted to the specific demand of our
client. In the above we listed the most frequently
requested kinds. The final version can contain other
services as well or can be a selection of the above.
From the moment we receive the name and the telephone
number of the expatriate we keep contacting him
and work with him independently up to the level
that is previously agreed with the HR department.
Our service is pro-active that means we try to avoid
the typical difficulties by drawing our client's
attention to the points.
The information package handed over at the time
of arrival is to help the expatriate in quick adaptation
and consists of the followings: 1. Relocation Services
by Granted Ltd. for our Client Company; this is
specially written to the expatriates working for
our Client Company and describes those services
of Granted Ltd. that is to support their life in
Hungary by our Client Company.
2. Budapest Map for the home search and for the
quick orientation in Budapest
3. Expatriate's Guide for Budapest & Hungary;
this is a published book for the expatriates living
in Hungary and contains lot of useful information
about the life of Budapest and about the possibilities
4. The Budapest Sun; the latest issue of the most
popular weekly magazine for foreigners in Hungary
II. Obtaining end extending documents
Most frequently we arrange the following
documents for our clients:
-Work permit
-Work visa ("D")
-Residence permit
-Immigration card
-Hungarian Driving Licence
-Tax card
-Lost permits
-Address registration card
-Car registration (obtaining and extending "V"
plate)
-Extending the validity of the custom documents
-Hungarian Social Security Card
-Hungarian Official Invitation Letters
for visas
-Visas (any kind)
-No criminal record statement
-Extending or obtaining passports
-Obtaining the official documents for a baby born
in Budapest
Beside the above we are very flexible and ready
to obtain other documents as well.
The fundamental principles of our
service in this field are the followings:
-we monitor all the deadlines and draw the attention
of our clients to the expiry dates and start the
extention if we are asked
-we request all the personal data of the expatriates
only once during their stay in Hungary not to disturb
them and the HR department unnecessarily
-we fill in or prepare all the documents necessary
for the processes by ourselves and the expatriates
or the HR department needs only to sign these documents
-in the official processes we decrease the personal
involvment of the expatriates into the minimum level
that is still accepted by the Hungarian authorities
-we pay special attention to give continuous information
to the expatriates and the HR department about the
stage of the actual processes and we warn our clients
to the expected difficulties if any
-we worked out a weekly reporting system to inform
the HR department about the status of the different
processes running at the same time
-during the cooperation we adapt ourselves to our
client's time schedule and we creat an open and
friendly atmosphere that helps the smooth and efficient
work
III. Home search
This package contains the following services:
-Direct contact with the client
-Sending our questionerie to the client regarding
the specification of the property
-Research on the market and pre-selection of the
suitable properties
-Organising the visiting schedules
-Visiting the properties until our client finds
the best one
-Involving as many real estate agencies as it is
necessary for covering the whole market
-Accompanying the client to every spot
-Giving advise during the selection based on our
long term experience
-Negotiation with landlord according to the supervision
of the HR department and the company lawyer, checking
the ownership
-Preparing the lease contract in Hungarian
and English based on client's standard lease contract
-Arrangement of the signature
-Supervising the first payment
-Assistance in taking over the leased property,
preparing minutes of meeting
-Training how to use the technical appliances (like
heating system) in the property, obtaining / preparing
the translation of the manuals
-Assistance in purchasing the furniture or any items
necessary in the new property
-Arrangement of the transportation of the purchased
item to the property and supervising the assembling
of the furniture
The advantages of our service comparing
to the usual service of a real estate agency are
the followings:
-Since we work with more agencies our offer covers
almost 100 % of the whole market
-We are not interested in which agencies's offer
is preferred by our clients our only main target
is to find the best property on the market for them
-We accompany our clients to every property and
we know exactly what property he already saw and
what is his sofisticated demand and in this way
we can smoothly change the real estate agency in
case it is necessary without causing any difficulties
to our client
IV. Property management
This package includes all the arrangements
that are in connection with the leased property.
A. Services in connection with the lease contract
-Extending, modifying and terminating
the lease contract
-Giving back the property to the owner, preparing
the minutes of meeting in which we involve all the
claims of the parties
-Settlement of the claims in connection with the
termination
-Assistance in receiving back the deposit, following
the termination process until the deposit arrives
on our client's account number
B. All other services in connection with the property
-Handling utilities and phone bills
-Arrangement to change the invoice address of the
utility bills to our client's name
-Arranging special telephone line, internet, cable
TV, satelite system in the leased property
-Setting up alarm system with 24 hours monitoring
and immediate police action
-Settlement of all the pending or problematic issues
with the landlord, incl. translation in any communication
as well
-Continuous support in organising the time schedule
with the cleaning lady and the baby-sitter
-Handyman and repairman service in case of any demage
in the property
-Installation of those systems in the property that
is paid by the tenant
-Assistance in purchase of any further furniture
or items in the property
-In case the expatriate is away from the property
for longer period (holiday or longer business trip)
we take care of the property by visiting it regularly,
handling the heating, taking care of the snow, or
watering the plants or the garden etc.
The above services are carried out
in English by our colleagues who have long years
experience in this field.
The handyman and repairman we use are reliable and
tested several times (plumbers, electricians, TV
and satelite specialist, carpenter, gardener).
We are flexible in this field as well and we find
the solution for any kind of problems.
Our long years experience helps us to avoid the
unnecessery costs, the time consuming debates and
find the quickest and most efficient solutions.
V. 24 hours telephone hotline
For our client we offer a 24 hours per day telephone
hot line service to assist them in any emergency
case. If it is necessary we immediately visit the
spot as well. Below you can find some examples in
what cases we are most frequently contacted.
-car accident, filling in the documents, negotiating
with the other car's owner or with the police
-the car is broken down on the road
-the car is broken or stolen,
-the property is broken,
-emergency medical problems (finding doctors or
drugstore on duty in the night)
-the expatriate is stopped by a policeman and the
situation is not clear
-solving any urgent problem in the property, like
broken pipes
Beside the above our clients can contact us in case
of any other situations as well.
VI. Miscellaneous services
Here you can find all the other services that were
not mentioned before. We can say that within the
law we have the pleasure to fulfill any demand of
our clients. In the followings again we give an
example of the most frequently arised services:
-In case a Hungarian employee is assigned to abroad
we coordinate his move, arrange the custom clearance,
obtain the visa
-Assistance in purchasing own car or motorbike in
Hungary
-Arranging club memberships
-Taking care of cats and dogs of the expatriates
during they are on holiday outside Hungary
-Obtaining official veterinary cards for cats and
dogs in case of longer trip
-Assistance in organising parties
-Introducing language teachers
-Organising leasure time
-Purchasing any items
